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Maxioms by Leslie Ament

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For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

by Leslie Ament Found in: Miscellaneous Quotes,
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Whether [CDC is] acquiring the right companies or not, the strategy makes sense.

Whether [CDC is] acquiring the right companies or not, the strategy makes sense.

by Leslie Ament Found in: Miscellaneous Quotes,
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Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

by Leslie Ament Found in: Miscellaneous Quotes,
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There is more communication within smaller organizations.

There is more communication within smaller organizations.

by Leslie Ament Found in: Miscellaneous Quotes,
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For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

by Leslie Ament Found in: Miscellaneous Quotes,
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