Bill Gates

Your most unhappy customers are your greatest source of learning.

Your most unhappy customers are your greatest source of learning.

There's a basic philosophy here that by empowering...workers you'll make their jobs far more interesting, and they'll be able to read more

There's a basic philosophy here that by empowering...workers you'll make their jobs far more interesting, and they'll be able to work at a higher level than they would have without all that information just a few clicks away.

Virtually every company will be going out and empowering their workers with a certain set of tools, and the big read more

Virtually every company will be going out and empowering their workers with a certain set of tools, and the big difference in how much value is received from that will be how much the company steps back and really thinks through their business processes…thinking through how their business can change, how their project management, their customer feedback, their planning cycles can be quite different than they ever were before.

Success is a lousy teacher. It seduces smart people into thinking they can't lose.

Success is a lousy teacher. It seduces smart people into thinking they can't lose.

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the read more

Analytical software enables you to shift human resources from rote data collection to value-added customer service and support where the human touch makes a profound difference.