Karl Albrecht

Change your language and you change your thoughts.

Change your language and you change your thoughts.

Customer needs have an unsettling way of not staying satisfied for very long.

Customer needs have an unsettling way of not staying satisfied for very long.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.