Karl Albrecht

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

Change your language and you change your thoughts.

Change your language and you change your thoughts.

Customer needs have an unsettling way of not staying satisfied for very long.

Customer needs have an unsettling way of not staying satisfied for very long.

Start out with an ideal and end up with a deal.

Start out with an ideal and end up with a deal.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.

Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.