Karl Albrecht

Start out with an ideal and end up with a deal.

Start out with an ideal and end up with a deal.

The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the read more

The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully.

If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

Customer needs have an unsettling way of not staying satisfied for very long.

Customer needs have an unsettling way of not staying satisfied for very long.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.

If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.