The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for read more

The growing complexity of science, technology, and organization does not imply either a growing knowledge or a growing need for knowledge in the general population. On the contrary, the increasingly complex processes tend to lead to increasingly simple and easily understood products. The genius of mass production is precisely in its making more products more accessible, both economically and intellectually to more people.

Satiety is a mongrel that barks at the heels of plenty.

Satiety is a mongrel that barks at the heels of plenty.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the read more

We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".

90% of the people in the stock market, professionals and amateurs alike, simply haven't done enough homework.

90% of the people in the stock market, professionals and amateurs alike, simply haven't done enough homework.

Goodwill is the one and only asset that competition cannot undersell or destroy.

Goodwill is the one and only asset that competition cannot undersell or destroy.

Sudden money is going from zero to two hundred dollars a week. The rest doesn't count.

Sudden money is going from zero to two hundred dollars a week. The rest doesn't count.

If you don't care, your customer never will.

If you don't care, your customer never will.

Wealth, howsoever got, in England makes lords of mechanics, gentlemen of rakes; Antiquity and birth are needless here; 'Tis impudence read more

Wealth, howsoever got, in England makes lords of mechanics, gentlemen of rakes; Antiquity and birth are needless here; 'Tis impudence and money makes a peer.