For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

There's a lot of factors we don't know definite answers to yet, to know whether this is OK or not read more

There's a lot of factors we don't know definite answers to yet, to know whether this is OK or not OK.

We were respected by the community. How is the community going to treat us now?

We were respected by the community. How is the community going to treat us now?

I think it's going to be an awesome experience to serve people. Most people in college think spring break is read more

I think it's going to be an awesome experience to serve people. Most people in college think spring break is going down to the beach.

When you sit with a nice girl for two hours, it seems like two minutes. When you sit on a read more

When you sit with a nice girl for two hours, it seems like two minutes. When you sit on a hot stove for two minutes, it seems like two hours that's relativity.

Last week was the most consistent they've been. They were coming off the ball every play and controlling the line read more

Last week was the most consistent they've been. They were coming off the ball every play and controlling the line of scrimmage and we need them to do that again to allow our linebackers to make plays.

It showed that we can win different kinds of ways. I think that was something we were lacking at the read more

It showed that we can win different kinds of ways. I think that was something we were lacking at the end of last season.

Birmingham is participating in a national programme of commemorations to mark the bicentenary of the Battle of Trafalgar in October.

Birmingham is participating in a national programme of commemorations to mark the bicentenary of the Battle of Trafalgar in October.

[She: Combines an entrepreneurial spirit with skills as a former computer specialist and corporate trainer to design real-world projects incorporating read more

[She: Combines an entrepreneurial spirit with skills as a former computer specialist and corporate trainer to design real-world projects incorporating task management, teamwork, responsibility, etiquette, success and failure; Has entrepreneurship students form companies to make and market products, complete tasks in an Apprentice-like game and manage a community golf tournament that raises up to $3,000 a year for charity; Advises student council and school online magazine, www.dawgmag.org; Turns simple keyboarding drills into PowerPoint-driven games with raffle tickets for small prizes; Videoconferencing with All-USA Teacher Teammate Pam Vaughan and her rural Arkansas chemistry class for a year-long project in which her students will market soap made by Vaughan's students; Collaborates with local businesses and corporations to form districtwide partnerships;] She has a passion for teaching and for children, a creative mind and limitless energy, ... When you put that together, you have something special.