He can definitely handle whatever they throw at him. Johnny's a cool cat.

He can definitely handle whatever they throw at him. Johnny's a cool cat.

When it comes down to it, I let them think what they want. If they care enough to bother with read more

When it comes down to it, I let them think what they want. If they care enough to bother with what I do, then I'm already better than them anyways.

It certainly looks like [new claims] have peaked. You're looking at several weeks where they've come off the peak they read more

It certainly looks like [new claims] have peaked. You're looking at several weeks where they've come off the peak they hit after Sept. 11.

This will be an informational meeting.

This will be an informational meeting.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We were standing around offensively. We were not as fluid or crisp as we were in the first quarter. There read more

We were standing around offensively. We were not as fluid or crisp as we were in the first quarter. There was some hesitation there. I'm not sure I know why. It just happens.

I am dismayed by the party on March 13 held by members of the men's lacrosse team at an off-campus read more

I am dismayed by the party on March 13 held by members of the men's lacrosse team at an off-campus residence.

I've been very lucky with them. They work hard and everything I ask them to do they approach it with read more

I've been very lucky with them. They work hard and everything I ask them to do they approach it with a workmanlike attitude. I often see the girls working by themselves. It's paid off. We started off against some of the bigger schools and we got better as the season went on. Defense, hitting, it's all coming together now.

I have an education degree from the University of Minnesota, and I was a teacher for about a minute.

I have an education degree from the University of Minnesota, and I was a teacher for about a minute.