For them to begin to see [the agency] as a more positive presence in the communities - that's huge progress. read more

For them to begin to see [the agency] as a more positive presence in the communities - that's huge progress. We sit now right on the cusp of losing that if we're not careful.

We're playing around eight or nine guys per game. We have no big numbers.

We're playing around eight or nine guys per game. We have no big numbers.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I always say don't make plans, make options.

I always say don't make plans, make options.

The odds are that things are going to be a little stronger than people anticipate in another month or so. read more

The odds are that things are going to be a little stronger than people anticipate in another month or so. With the exception of the labor market data, which will continue to stink.

She's going to be vital to us. She kept us in games last year, and she should have had more read more

She's going to be vital to us. She kept us in games last year, and she should have had more wins. But we just couldn't give it to her. Our problem was that we couldn't put the nail in the coffin because we couldn't score enough runs.

Unlike income, or even sales taxes, property taxes are not accurate indicators of your cash at hand.

Unlike income, or even sales taxes, property taxes are not accurate indicators of your cash at hand.

This is half the savings that Pfizer achieved with its recently announced program.

This is half the savings that Pfizer achieved with its recently announced program.

It is the fundamental theory of all the more recent American law...that the average citizen is half-witted, and hence not read more

It is the fundamental theory of all the more recent American law...that the average citizen is half-witted, and hence not to be trusted to either his own devices or his own thoughts.