For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

This is going to impact a lot of competitors. There are a lot of partners doing business with other companies, read more

This is going to impact a lot of competitors. There are a lot of partners doing business with other companies, but I am not going to focus on [names].

Certainly the lesson from the Genesis crash, which was apparently caused by parts incorrectly installed, is that you've got to read more

Certainly the lesson from the Genesis crash, which was apparently caused by parts incorrectly installed, is that you've got to be meticulous in your engineering. And that's certainly going to be the case for Mars. We are going to have to design any return spacecraft from Mars so that it can handle a hard landing, such as we saw for Genesis.

Most people today still believe, perhaps unconsciously, in the heliocentric universe every newspaper in the land has a section on read more

Most people today still believe, perhaps unconsciously, in the heliocentric universe every newspaper in the land has a section on astrology, yet few have anything at all on astronomy.

Anybody can win, unless there happens to be a second entry

Anybody can win, unless there happens to be a second entry

I think that was our best game of the year.

I think that was our best game of the year.

I have an education degree from the University of Minnesota, and I was a teacher for about a minute.

I have an education degree from the University of Minnesota, and I was a teacher for about a minute.

They do believe that the fire began in an upper story, but it's too early for us to have a read more

They do believe that the fire began in an upper story, but it's too early for us to have a cause it's still under investigation.

(We) just had to come together as a team and focus to pick up the intensity, on defense especially. You read more

(We) just had to come together as a team and focus to pick up the intensity, on defense especially. You know, we created some turnovers. We changed the tempo of the game in the second half.