The point is that when they talk about quality of health care, patients mean something entirely different than experts do. read more

The point is that when they talk about quality of health care, patients mean something entirely different than experts do. They're not talking about numbers or outcomes but about their own human experience, which is a combination of cost, paperwork and what I'll call the hassle factor, the impersonal nature of the care.

It's not the kind of PR you want. We haven't caught many breaks in the last several years.

It's not the kind of PR you want. We haven't caught many breaks in the last several years.

I think we can be pretty close to that again,

I think we can be pretty close to that again,

The legislators will also continue to dictate what types of security measures must be taken in order to prevent unauthorized read more

The legislators will also continue to dictate what types of security measures must be taken in order to prevent unauthorized access to sensitive company information.

My life will be sour grapes and ashes without you.

My life will be sour grapes and ashes without you.

He called me and said he loved me. I just lost it.

He called me and said he loved me. I just lost it.

For the little guy, it's getting harder and harder to compete with the big boys.

For the little guy, it's getting harder and harder to compete with the big boys.

Will the theater disappear? No. Is it healthy? Also no.

Will the theater disappear? No. Is it healthy? Also no.

The immediate priority is 2006.

The immediate priority is 2006.