For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I think I might have to cruise into Barrington tomorrow morning, ... and put a banana in his tailpipe.

I think I might have to cruise into Barrington tomorrow morning, ... and put a banana in his tailpipe.

Dubai has been trying to prove to the rest of the Arab world that there is life after oil, and read more

Dubai has been trying to prove to the rest of the Arab world that there is life after oil, and that in fact it's a better life. The good news is there is room for a second and a third Dubai, just like there was room for a second Singapore in Asia.

I need my space and that's what they're saying -- 'I'd like to have my space,'

I need my space and that's what they're saying -- 'I'd like to have my space,'

We haven't played since last Friday and I think because of that we were a little bit sluggish. I am read more

We haven't played since last Friday and I think because of that we were a little bit sluggish. I am not pleased at all. Danville was tough on defense but we really didn't shoot well, especially in the first quarter. We weren't ready to play and we will have to increase our intensity to win this tournament.

The archdiocese also is disappointed that this has taken so long. Obviously, this isn't anything we have any desire to read more

The archdiocese also is disappointed that this has taken so long. Obviously, this isn't anything we have any desire to prolong.

My job is to keep people out of court. If there is a (medical) decision with no authority, you go read more

My job is to keep people out of court. If there is a (medical) decision with no authority, you go to the courts.

Willie's a good guy. He's a tough competitor on the field.

Willie's a good guy. He's a tough competitor on the field.

Have you noticed how most directors are either bald or grey-haired?

Have you noticed how most directors are either bald or grey-haired?