At the end of the day, am I happy with the way we played? Absolutely. Bottom line, we beat 'em.

At the end of the day, am I happy with the way we played? Absolutely. Bottom line, we beat 'em.

I've rarely seen an issue in which such strong opinion that is so one-sided,

I've rarely seen an issue in which such strong opinion that is so one-sided,

Pressure and stress is the common cold of the psyche.

Pressure and stress is the common cold of the psyche.

We batted ourselves into a very good position and then batted ourselves into a very bad position.

We batted ourselves into a very good position and then batted ourselves into a very bad position.

We have to be creative. If people get an e-mail with a funny gimmick, they'll be more likely to pass read more

We have to be creative. If people get an e-mail with a funny gimmick, they'll be more likely to pass it on and get involved.

In September 2004, I had 2,000 tons of inventory; by the first week of September 2005 there was no inventory. read more

In September 2004, I had 2,000 tons of inventory; by the first week of September 2005 there was no inventory. We were wiped out.

How freaky is that? If this isn't an omen, I don't know what is. It did remind me 10 years read more

How freaky is that? If this isn't an omen, I don't know what is. It did remind me 10 years is a long time.

We're playing it all over our radio stations.

We're playing it all over our radio stations.

accomplished what we did this quarter in large part because of our no-late-fees program, not in spite of it.

accomplished what we did this quarter in large part because of our no-late-fees program, not in spite of it.