Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

I am told that he rejected the request ... because of the sensitivity of the material for a political reason.

I am told that he rejected the request ... because of the sensitivity of the material for a political reason.

My son's my worst critic.

My son's my worst critic.

There wasn't one particular thing that made us say we needed to have this drill, it's more of a general read more

There wasn't one particular thing that made us say we needed to have this drill, it's more of a general preparedness thing. We drill annually because a disaster situation stretches our resources and goes beyond our normal scope of day-to-day operations.

Obviously, their speed up front was something we weren't ready for.

Obviously, their speed up front was something we weren't ready for.

A friend in power is a friend lost.

A friend in power is a friend lost.

If we have a serious violation at four polling stations, that is not many voters.

If we have a serious violation at four polling stations, that is not many voters.

Law is commands joined to threats of punishment

Law is commands joined to threats of punishment

[If something better] is out there, then we'll keep them, ... If not, let's scrap it.

[If something better] is out there, then we'll keep them, ... If not, let's scrap it.