For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Next-generation soft-switch technology is in high demand as communications service providers develop and deploy IP networks. The Technology Assurance Labs read more

Next-generation soft-switch technology is in high demand as communications service providers develop and deploy IP networks. The Technology Assurance Labs Shoot Out on the Telecom NEXT exhibit floor will be a great place for service providers to compare the latest soft-switch products from some of the world's most innovative technology companies.

Nobody who owns the stock for a long-term investment is going to sell over a $60 million miss

Nobody who owns the stock for a long-term investment is going to sell over a $60 million miss

The critical thing is that no two situations are alike. Depending on where you are in Africa, the Middle East read more

The critical thing is that no two situations are alike. Depending on where you are in Africa, the Middle East or Asia, laws and medical care are very different. We strive to make sure that travelers have the same information we as diplomats have. Americans and Western interests are targets, and Americans should be aware of that.

The man who goes fishing gets something more than the fish he catches.

The man who goes fishing gets something more than the fish he catches.

My security team monitors just about everything.

My security team monitors just about everything.

This is the old armchair quarterback theory. Everybody thinks they can be a better coach, a better general manager, a read more

This is the old armchair quarterback theory. Everybody thinks they can be a better coach, a better general manager, a better owner.

We have to have some rules and regulations in America, or the world would empty out here.

We have to have some rules and regulations in America, or the world would empty out here.

Ah, the creative process is the same secret in science as it is in art. They are all the same read more

Ah, the creative process is the same secret in science as it is in art. They are all the same absolutely.