We learn from history that we do not learn anything from history.

We learn from history that we do not learn anything from history.

I think the reason they think it's softer because they're hitting 8-irons [yesterday] and they were hitting 6-irons there [Wednesday]. read more

I think the reason they think it's softer because they're hitting 8-irons [yesterday] and they were hitting 6-irons there [Wednesday]. We haven't watered any of the greens.

It's been a great ride, and it's time to move on to other things, but not without mixed feelings.

It's been a great ride, and it's time to move on to other things, but not without mixed feelings.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

It just looked a lot worse than it was.

It just looked a lot worse than it was.

We are all put in different positions for different reasons.

We are all put in different positions for different reasons.

You're buying stocks on sale. There's never been a market that didn't recover.

You're buying stocks on sale. There's never been a market that didn't recover.

Major streets are littered with bodies of people killed today, most of them northerners.

Major streets are littered with bodies of people killed today, most of them northerners.

I'm very pleased with my performance and being up there with Karin and Joane, both of whom I look up read more

I'm very pleased with my performance and being up there with Karin and Joane, both of whom I look up to, is great. I hope to be in their seats in future years.