For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

That's a third of the game, ... And special teams determine field position.

That's a third of the game, ... And special teams determine field position.

You may deceive all the people part of the time, and part of the people all the time, but not read more

You may deceive all the people part of the time, and part of the people all the time, but not all the people all the time.

I don't see much risk of a blow out in financial credit spreads any time soon. The balance of risk read more

I don't see much risk of a blow out in financial credit spreads any time soon. The balance of risk favors some widening but I expect only slight moderation in 2006.

Actually punching is a mistake; a heavy hitter will cut you with one shot.

Actually punching is a mistake; a heavy hitter will cut you with one shot.

I'm very happy today and back in the right spot. The season has been baby steps. All season my coach read more

I'm very happy today and back in the right spot. The season has been baby steps. All season my coach has said, 'Take something away from each race and put it in your toolbox.' By the Olympic race, the toolbox should be overflowing and it is getting there right now.

This is just the beginning, ... Obviously we're going to have the House of Blues Foundation involved in subsidizing the read more

This is just the beginning, ... Obviously we're going to have the House of Blues Foundation involved in subsidizing the employees' down there livelihood.

When you lose, it shouldn't knock you down to the point you can't rebound. This was a whole new match read more

When you lose, it shouldn't knock you down to the point you can't rebound. This was a whole new match and a whole new opponent.

We agreed in Cairo on a collective truce and the retaliation, therefore, should be collective, too, because this is an read more

We agreed in Cairo on a collective truce and the retaliation, therefore, should be collective, too, because this is an Israeli carnage, the result of which must be shared by all parties.