For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

I feel so bad about that. That's not enough, but I couldn't convince the publisher to print a 500-page children's read more

I feel so bad about that. That's not enough, but I couldn't convince the publisher to print a 500-page children's book.

We had to get that (championship). It feels good. The first half I couldn't miss a shot. When you make read more

We had to get that (championship). It feels good. The first half I couldn't miss a shot. When you make them, you keep taking them. It boosted our confidence for the second half of the game. When it feels good, I keep shooting if I am open. If I am not open, I look for my teammates.

The markets are breaking out of a trading range to the upside, ... We're seeing the best advance decline ratios read more

The markets are breaking out of a trading range to the upside, ... We're seeing the best advance decline ratios in weeks. The rally seems to be pretty broad-based . . . more quality stocks are picking up, adding to techs' leadership.

[At Bacchus, which has 140 seats in its main dining room,] the booths and the corners are the most requested read more

[At Bacchus, which has 140 seats in its main dining room,] the booths and the corners are the most requested tables, ... If you're four persons as opposed to two, my first option would be to give it to four. But if I'm not busy I'll accommodate two.

It's a celebration of the water that is not romantic. It's a celebration of water within the context of the read more

It's a celebration of the water that is not romantic. It's a celebration of water within the context of the time we live in.

Have you noticed that life, real honest to goodness life, with murders and catastrophes and fabulous inheritances, happens almost exclusively read more

Have you noticed that life, real honest to goodness life, with murders and catastrophes and fabulous inheritances, happens almost exclusively in newspapers?

In any country there must be people who have to die. They are the sacrifices any nation has to make read more

In any country there must be people who have to die. They are the sacrifices any nation has to make to achieve law and order.

Matching that level of success is going to be very difficult, but the kids are working hard and hopefully, that read more

Matching that level of success is going to be very difficult, but the kids are working hard and hopefully, that pays off.