The point is that when they talk about quality of health care, patients mean something entirely different than experts do. read more

The point is that when they talk about quality of health care, patients mean something entirely different than experts do. They're not talking about numbers or outcomes but about their own human experience, which is a combination of cost, paperwork and what I'll call the hassle factor, the impersonal nature of the care.

There is no foul play suspected.

There is no foul play suspected.

I love Victoria but personal feelings have very little to do with business.

I love Victoria but personal feelings have very little to do with business.

I can't help believing that these things that come from the subconscious mind have a sort of truth to them. read more

I can't help believing that these things that come from the subconscious mind have a sort of truth to them. It may not be a scientific truth, but it's psychological truth.

That's a broad, bold claim. We'll know in a year if they delivered.

That's a broad, bold claim. We'll know in a year if they delivered.

I'd like to see anyone do what I do for one week.

I'd like to see anyone do what I do for one week.

We're 99.9 percent sure the judge is going to grant deferral. He is very satisfied with our case.

We're 99.9 percent sure the judge is going to grant deferral. He is very satisfied with our case.

It just shows how global basketball is, how unifying basketball is.

It just shows how global basketball is, how unifying basketball is.

We had the intelligence data; there just was no system in place to intercept them as they were entering the read more

We had the intelligence data; there just was no system in place to intercept them as they were entering the country or as they were boarding the planes.