For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Leadership is an interactive conversation that pulls people toward becoming comfortable with the language of personal responsibility and commitment.

Leadership is an interactive conversation that pulls people toward becoming comfortable with the language of personal responsibility and commitment.

I think it's the furthest thing from a distraction, I think it brings an excitement. We've played a lot of read more

I think it's the furthest thing from a distraction, I think it brings an excitement. We've played a lot of games in a short stretch here, and this should certainly be something that brings out a spark in us, no doubt about it.

The mayor says he supports the Republican Party, but we do not yet have a bipartisan commission. The mayor is read more

The mayor says he supports the Republican Party, but we do not yet have a bipartisan commission. The mayor is not running a Republican on the ticket, but is always reaching out for the Republican vote.

A lot of things happened in a lot of places. And to see how well it was handled in Atlanta. read more

A lot of things happened in a lot of places. And to see how well it was handled in Atlanta. There are a lot of reasons for Atlanta being a special town in the Civil Rights era.

Right after Jen [Jennifer McNamara] got hurt and we came back and won the tournament [Ryan Kickoff Classic], that was read more

Right after Jen [Jennifer McNamara] got hurt and we came back and won the tournament [Ryan Kickoff Classic], that was amazing. That showed us that we can win if we play as a team, no matter who's out there on the court. We've really switched people around everybody plays everywhere at different times. We've just been able to really pull together as a team because we have a common goal.

It has been hard just getting back in the groove. I think we got in the groove.

It has been hard just getting back in the groove. I think we got in the groove.

Matt Olson has been just a horse the second half of the year for us.

Matt Olson has been just a horse the second half of the year for us.

I'm in charge of the EOC

I'm in charge of the EOC