For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
You May Also Like / View all maxioms
There has been criticism of me from certain quarters among supporters and I can understand and respect that. It comes read more
There has been criticism of me from certain quarters among supporters and I can understand and respect that. It comes with the territory. Perhaps I have taken this club as far as I can and now it is time for the mantle to pass on to someone else.
When men are easy in their circumstances, they are naturally enemies to innovations.
When men are easy in their circumstances, they are naturally enemies to innovations.
The two Britons ... never made contact with the [International Solidarity Movement], never registered to join us and never attended read more
The two Britons ... never made contact with the [International Solidarity Movement], never registered to join us and never attended our mandatory training and orientation. There is in fact no connection to be made.
The volume has been extraordinary. We've seen a great deal of money coming into the market place early in the read more
The volume has been extraordinary. We've seen a great deal of money coming into the market place early in the year, and they need to find a home in a hurry. We're also seeing increased interest in our market on the part of foreign investors. The U.S. is a great market with wonderful liquidity and a terrific upside bias.
I had no business living through that.
I had no business living through that.
If you ask of specific progress, I'd say we are committed to remain politically engaged, they had be prepared to read more
If you ask of specific progress, I'd say we are committed to remain politically engaged, they had be prepared to add political impetus required to reach an agreement.
This is really like a lab experiment in the real world. This is an attempt to understand how hydrogen-power vehicles read more
This is really like a lab experiment in the real world. This is an attempt to understand how hydrogen-power vehicles refuel and work.
Drinking intensifies all your pressures and your needs.
Drinking intensifies all your pressures and your needs.
This summit is a huge test for Russia.
This summit is a huge test for Russia.
