For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.
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making excuses for the Saudi government.
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We see an extensive program of dismantling state institutions ... These are ingredients for catastrophe.
We see an extensive program of dismantling state institutions ... These are ingredients for catastrophe.
