Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only read more

Intentionally, we over-react to customers. That's why we've been so successful. If a customer tells us something, we not only react to it, but over-react to it. In this case, over-reacting was wrong.

Clashes and vitriol only make it worse. I think what we must learn to do is to read the imagery. read more

Clashes and vitriol only make it worse. I think what we must learn to do is to read the imagery. We need to analyze and understand the subtext.

Touch seems to be as essential as sunlight

Touch seems to be as essential as sunlight

Today, no walls can separate humanitarian or human rights crises in one part of the world from national security crises read more

Today, no walls can separate humanitarian or human rights crises in one part of the world from national security crises in another. What begins with the failure to uphold the dignity of one life all too often ends with a calamity for entire nations.

Given that our first quarter is usually negatively affected by a number of seasonal factors, I am encouraged that these read more

Given that our first quarter is usually negatively affected by a number of seasonal factors, I am encouraged that these positive results reflect a very good start to 2006.

There was an auto industry correction and a high tech inventory correction, and if we can get through that without read more

There was an auto industry correction and a high tech inventory correction, and if we can get through that without tipping the economy into a recession then we can get through this.

When I look through hundreds of online (applications) each year, summer camp counselors are almost always a hit because they read more

When I look through hundreds of online (applications) each year, summer camp counselors are almost always a hit because they know what they're getting into. They choose to work with kids again, so they generally like it and relate well with them — and the kids really pick up on that.

For the Nikkei to go up further, gains need to become more broad-based.

For the Nikkei to go up further, gains need to become more broad-based.

We have no aversion to peer-to-peer technology. For us, it is in some respects kind of a promising delivery method. read more

We have no aversion to peer-to-peer technology. For us, it is in some respects kind of a promising delivery method. We obviously have issues with its illegal uses, but to the extent that the use of the technology can be legitimized, we're all for it.