For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Birmingham is participating in a national programme of commemorations to mark the bicentenary of the Battle of Trafalgar in October.

Birmingham is participating in a national programme of commemorations to mark the bicentenary of the Battle of Trafalgar in October.

Leonard and Ali made their mark on network television, the Olympics ? Ali on 'Wide World of Sports,' Sugar Ray read more

Leonard and Ali made their mark on network television, the Olympics ? Ali on 'Wide World of Sports,' Sugar Ray on ABC and so forth. By the time they were ready to go for the big bucks, they were household names. In this environment, it's much tougher.

I can manage a prose format as long as I keep closer to Laurence Sterne than to Henry James.

I can manage a prose format as long as I keep closer to Laurence Sterne than to Henry James.

There's no containment on it.

There's no containment on it.

We had some bad turnovers and created some easy opportunities for them. The biggest thing in the fourth quarter is read more

We had some bad turnovers and created some easy opportunities for them. The biggest thing in the fourth quarter is we gave up way too many offensive rebounds.

I've owned a lot of crap in my days -- rental houses and strip malls -- but we finally got read more

I've owned a lot of crap in my days -- rental houses and strip malls -- but we finally got this place, and it's worth all the crap.

As has been well publicized, the golf industry has experienced dramatic shifts for the past 10 to 15 years. With read more

As has been well publicized, the golf industry has experienced dramatic shifts for the past 10 to 15 years. With the golf course construction boom of the 1990s, overdevelopment has become a real issue. While the golf economy is on the mend, there still are numerous challenges ahead. Under Tim's capable leadership, our new division is well equipped to work with owners and developers trying to navigate their way through these often confusing waters.

We have been working with Dean Gail and the Office of the Dean of Students to make sure that the read more

We have been working with Dean Gail and the Office of the Dean of Students to make sure that the needs of our visitors are met.