For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Nobody seems to be talking about security. It's a non-issue at the moment. I'm shocked.

Nobody seems to be talking about security. It's a non-issue at the moment. I'm shocked.

Right now, I see nothing. Just a lot of thick brush, a harsh terrain.

Right now, I see nothing. Just a lot of thick brush, a harsh terrain.

I am not anti-American. But I am strongly pro-Canadian.

I am not anti-American. But I am strongly pro-Canadian.

What we're trying to do is walk the line between not giving out any more [incentives] than absolutely necessary and read more

What we're trying to do is walk the line between not giving out any more [incentives] than absolutely necessary and ensuring ... the program is not being taken advantage of.

We need to ask our visitors who our visitors are.

We need to ask our visitors who our visitors are.

You can't run around a guy that's 355 pounds. There's no key to getting around 'Mean' Max.

You can't run around a guy that's 355 pounds. There's no key to getting around 'Mean' Max.

She is Venus personified. Her hair is naturally beautiful without artificial enhancement, and her sophisticated air tells us she has read more

She is Venus personified. Her hair is naturally beautiful without artificial enhancement, and her sophisticated air tells us she has the queen gene. Gentlemen, start your engines; she's high-maintenance. She puts in the time to be gorgeous every day and is accustomed to lots of adoration.

The actual cells that we transplanted, the human cells, are the ones that are making myelin. We're extremely excited about read more

The actual cells that we transplanted, the human cells, are the ones that are making myelin. We're extremely excited about these cells.