For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

We go through 20 cases of ham a week. That's 40 hams every week.

We go through 20 cases of ham a week. That's 40 hams every week.

Because his wishes were clear, I think this is a very strong case.

Because his wishes were clear, I think this is a very strong case.

We swear there will be an earthquake of retaliation,

We swear there will be an earthquake of retaliation,

I'm like an old warrior who can galvanize himself when he's threatened, but I'm pretty idle when I've got no read more

I'm like an old warrior who can galvanize himself when he's threatened, but I'm pretty idle when I've got no threats.

We want to emphasize that a large earthquake such as 1906 is not just a San Francisco quake, but a read more

We want to emphasize that a large earthquake such as 1906 is not just a San Francisco quake, but a Northern California earthquake. Earthquakes greater than magnitude 7 are going to cause intense shaking over a large area — everyone needs to be prepared.

I don't think I could have called my career complete without racing in IROC. You always compete against the best read more

I don't think I could have called my career complete without racing in IROC. You always compete against the best of the best.

When I was a teenager, I dreamed abbout escaping. I was lucky. I succeeded.

When I was a teenager, I dreamed abbout escaping. I was lucky. I succeeded.

I knew it was the end of the game and that's what you have to do to win. You don't read more

I knew it was the end of the game and that's what you have to do to win. You don't stop playing until there are zeros on the clock. It was an effort play and I know that's a big thing around here.