A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.

This business will never hold water.

This business will never hold water.

The commerce of the world is conducted by the strong, and usually it operates against the weak.

The commerce of the world is conducted by the strong, and usually it operates against the weak.

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - read more

In the business world today, failure is apparently not an option. We need to change this attitude toward failure - and celebrate the idea that only by falling on our collective business faces do we learn enough to succeed down the road.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.

As a small businessperson, you have no greater leverage than the truth.

As a small businessperson, you have no greater leverage than the truth.

He profits most who serves best. -Arthur F. Sheldon.

He profits most who serves best. -Arthur F. Sheldon.

To open a shop is easy, to keep it open is an art

To open a shop is easy, to keep it open is an art

Swear, food, or starve; for the dilemma's even;
A tradesman thou! and hope to go to heaven?

Swear, food, or starve; for the dilemma's even;
A tradesman thou! and hope to go to heaven?