Karl Albrecht ( 7 of 7 )
If you're not serving the customer, you'd better be serving someone who is.
If you're not serving the customer, you'd better be serving someone who is.
Change your language and you change your thoughts.
Change your language and you change your thoughts.
If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.
If the frontline people do count, you couldn't prove it by examining the reward systems in most organizations.
The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the read more
The typical human life seems to be quite unplanned, undirected, unlived, and unsavored. Only those who consciously think about the adventure of living as a matter of making choices among options, which they have found for themselves, ever establish real self-control and live their lives fully.
Start out with an ideal and end up with a deal.
Start out with an ideal and end up with a deal.
Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.
Albrecht's Law - Intelligent people, when assembled into an organization, will tend toward collective stupidity.
Customer needs have an unsettling way of not staying satisfied for very long.
Customer needs have an unsettling way of not staying satisfied for very long.
