If you love your customer to death, you can't go wrong.

If you love your customer to death, you can't go wrong.

The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.

The five steps in teaching an employee new skills are preparation, explanation, showing, observation and supervision.

If you don't care, your customer never will.

If you don't care, your customer never will.

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance read more

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance of the company, or the decisions taken by the board in particular areas.

Every few seconds it changes - up an eighth, down an eighth - it's like playing a slot machine. I read more

Every few seconds it changes - up an eighth, down an eighth - it's like playing a slot machine. I lose $20 million, I gain $20 million.

Managing directors are not paid to be busy, they are paid to think.

Managing directors are not paid to be busy, they are paid to think.

Usually the greatest boasters are the smallest workers. The deep rivers pay a larger tribute to the sea than shallow read more

Usually the greatest boasters are the smallest workers. The deep rivers pay a larger tribute to the sea than shallow brooks, and yet empty themselves with less noise.

High premiums are being paid today not particularly for quality service or long-term building of a business but rather for read more

High premiums are being paid today not particularly for quality service or long-term building of a business but rather for making money quickly, getting rich, and getting out. And that's wrong.

When people go to work, they shouldn't have to leave their hearts at home.

When people go to work, they shouldn't have to leave their hearts at home.