It is your people who make the ultimate difference. You put the investment into training the people and then, when read more

It is your people who make the ultimate difference. You put the investment into training the people and then, when you get invited to the party with the big boys, that is a unique selling point.

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand read more

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

We don't want to push our ideas on to customers, we simply want to make what they want.

We don't want to push our ideas on to customers, we simply want to make what they want.

Business, that's easily defined; it's other people's money.

Business, that's easily defined; it's other people's money.

Economic depression cannot be cured by legislative action or executive pronouncement. Economic wounds must be healed by the action of read more

Economic depression cannot be cured by legislative action or executive pronouncement. Economic wounds must be healed by the action of the cells of the economic body - the producers and consumers themselves.

The problem with the person who thinks he's a long-term investor and impervious to short-term gyrations is that the emotion read more

The problem with the person who thinks he's a long-term investor and impervious to short-term gyrations is that the emotion of fear and pain will eventually make him sell badly.

Uncle claims that if he files his income tax wrong he'll go to jail, and if he files it right read more

Uncle claims that if he files his income tax wrong he'll go to jail, and if he files it right he'll go to the poor house.

I'm proud to be paying taxes in the United States. The only thing is -- I could be just as read more

I'm proud to be paying taxes in the United States. The only thing is -- I could be just as proud for half the money.

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.