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    We are now in the third stage of the industrial revolution. The first involved machines which extended human muscle; the second used machines to extend the human nervous system (radio, television, telephones); the third is now utilizing machines which extend the human mind-computers. About half of all service workers (43 percent of the labor force by 2000) will be involved in collecting, analyzing, synthesizing, structuring, storing, or retrieving information... By 1995, 80 percent of all management will be "knowledge workers.".

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  28  /  35  

Most important for us is a good spiritual relationship between employees and management.

Most important for us is a good spiritual relationship between employees and management.

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  28  /  13  

You don't manage people; you manage things. You lead people.

You don't manage people; you manage things. You lead people.

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Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and read more

Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.

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  22  /  20  

Sell cheap and tell the truth.

Sell cheap and tell the truth.

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A consumer is a shopper who is sore about something.

A consumer is a shopper who is sore about something.

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The financial climate is the worst it's been in 25 years.

The financial climate is the worst it's been in 25 years.

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Profits are like breathing. You have to have them. But who would stay alive just to breathe?

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

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Whenever you are asked if you can do a job, tell 'em, "Certainly, I can!" Then get busy and find read more

Whenever you are asked if you can do a job, tell 'em, "Certainly, I can!" Then get busy and find out how to do it.

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Debt is the worst poverty.

Debt is the worst poverty.

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