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If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase read more
If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase discontent.
A rich man is nothing but a poor man with money.
A rich man is nothing but a poor man with money.
If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, read more
If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, will pay for any sales they can get. And they care little for the color or gender of the person who brings that business to the firm. Most will be glad to get the business even if it comes from a green, bisexual Martian.
More business is lost every year through neglect than through any other cause.
More business is lost every year through neglect than through any other cause.
What difference does it make how much you have? What you do not have amounts to much more.
What difference does it make how much you have? What you do not have amounts to much more.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
It is your people who make the ultimate difference. You put the investment into training the people and then, when read more
It is your people who make the ultimate difference. You put the investment into training the people and then, when you get invited to the party with the big boys, that is a unique selling point.
A market is the combined behavior of thousands of people responding to information, misinformation and whim.
A market is the combined behavior of thousands of people responding to information, misinformation and whim.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand read more
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.