What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand read more

What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.

If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase read more

If we devote our time disparaging the products of our business rivals, we hurt business generally, reduce confidence, and increase discontent.

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.

This is a test. It is only a test. Had it been an actual job, you would have received raises, read more

This is a test. It is only a test. Had it been an actual job, you would have received raises, promotions, and other signs of appreciation.

It is only when the rich are sick that they fully feel the impotence of wealth.

It is only when the rich are sick that they fully feel the impotence of wealth.

If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, read more

If you're not a white male, consider sales seriously. Most employers, regardless of how sexist or racist they may be, will pay for any sales they can get. And they care little for the color or gender of the person who brings that business to the firm. Most will be glad to get the business even if it comes from a green, bisexual Martian.

The creditor hath a better memory than the debtor.

The creditor hath a better memory than the debtor.

Whales only get harpooned when they come to the surface, and turtles can only move forward when they stick their read more

Whales only get harpooned when they come to the surface, and turtles can only move forward when they stick their neck out, but investors face risk no matter what they do.

The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.

The business that considers itself immune to the necessity for advertising sooner or later finds itself immune to business.