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Worry about being better; bigger will take care of itself. Think one customer at a time and take care of read more
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
If your desires be endless, your cares and fears will be so too.
If your desires be endless, your cares and fears will be so too.
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand read more
What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it.
Based on first-hand evidence of your own senses - the improved health and later ages at which acquaintances die nowadays read more
Based on first-hand evidence of your own senses - the improved health and later ages at which acquaintances die nowadays as compared with the past; the material goods that we now possess; the speed at which information, entertainment, and we ourselves move freely throughout the world - it seems to me that a person must be literally deaf and blind not to perceive that humanity is in a much better state than ever before.
Every day I get up and look through the Forbes list of the richest people in America. If I'm not read more
Every day I get up and look through the Forbes list of the richest people in America. If I'm not there, I go to work.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
My father taught me to work; he did not teach me to love it.
My father taught me to work; he did not teach me to love it.
It's not your salary that makes you rich, it's your spending habits.
It's not your salary that makes you rich, it's your spending habits.
It's not the bulls and bears you need to avoid -- it's the bum steers.
It's not the bulls and bears you need to avoid -- it's the bum steers.
