If you love your customer to death, you can't go wrong.

If you love your customer to death, you can't go wrong.

The rich swell up with pride, the poor from hunger.

The rich swell up with pride, the poor from hunger.

...the only means to well-being is to increase the quantity of products. This is what business aims at.

...the only means to well-being is to increase the quantity of products. This is what business aims at.

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of read more

The City's reluctance to take a stand on an issue like the British Gas pay row makes a mockery of corporate governance and shareholders' ability to influence annual general meetings. Institutions should be obliged to make public how they vote at such events. They should be obliged to provide customers with a record of how they vote on every kind of issue.

What protectionism teaches us, is to do to ourselves in time of peace what enemies seek to do to us read more

What protectionism teaches us, is to do to ourselves in time of peace what enemies seek to do to us in time of war.

An economist is an expert who will know tomorrow why the things he predicted yesterday didn't happen today.

An economist is an expert who will know tomorrow why the things he predicted yesterday didn't happen today.

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.

Money is the most egalitarian force in society. It confers power on whoever holds it.

Money is the most egalitarian force in society. It confers power on whoever holds it.

Since man does not create physical matter, those who handle material objects in the production process are not producers in read more

Since man does not create physical matter, those who handle material objects in the production process are not producers in that sense. Economic benefits result from the transformation of matter in form, location, or availability (intellectually or temporally). It is these transformations that create economic benefits valued by consumers, and whoever arranges such transformations contributes to the value of things, whether his hands actually come into contact with physical objects or not.