The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.
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It is almost as difficult to keep a first class person in a fourth class job, as it is to read more
It is almost as difficult to keep a first class person in a fourth class job, as it is to keep a fourth class person in a first class job.
Taxation WITH representation ain't so hot either.
Taxation WITH representation ain't so hot either.
Money, the root of all evil...but the cure for all sadness.
Money, the root of all evil...but the cure for all sadness.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it read more
Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it more agreeable.
We live in a time of transition, an uneasy era which is likely to endure for the rest of this read more
We live in a time of transition, an uneasy era which is likely to endure for the rest of this century. During the period we may be tempted to abandon some of the time-honored principles and commitments which have been proven during the difficult times of past generations. We must never yield to this temptation. Our American values are not luxuries, but necessities - not the salt in our bread, but the bread itself.
in his farewell address.
Business is more exciting than any game.
Business is more exciting than any game.
Only the little people pay taxes.
Only the little people pay taxes.
Every few seconds it changes - up an eighth, down an eighth - it's like playing a slot machine. I read more
Every few seconds it changes - up an eighth, down an eighth - it's like playing a slot machine. I lose $20 million, I gain $20 million.
