For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (lowest total cost of ownership) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

You go where you would normally go in your place of business,

You go where you would normally go in your place of business,

This is a new experience for me.

This is a new experience for me.

Sometimes a piece of music in the score isn't effective. When a score is too well finished with too many read more

Sometimes a piece of music in the score isn't effective. When a score is too well finished with too many elements, sometimes it's too much.

I was flying. I was pulling away from Frank like he was standing still.

I was flying. I was pulling away from Frank like he was standing still.

I don't believe in luck. When I am diligent, my luck is generally good. When I am lax, my invariable read more

I don't believe in luck. When I am diligent, my luck is generally good. When I am lax, my invariable turns bad.

Long ago, I made up my mind that when things were said involving only me, I would pay no attention read more

Long ago, I made up my mind that when things were said involving only me, I would pay no attention to them, except when valid criticism was carried by which I could profit.

Maybe the interrogations have come to an end. I don't know.

Maybe the interrogations have come to an end. I don't know.

He's very quick and strong, a powerful defender who is also extremely comfortable on the ball.

He's very quick and strong, a powerful defender who is also extremely comfortable on the ball.