I was fortunate to get something out over the plate that I could hit out of the park,

I was fortunate to get something out over the plate that I could hit out of the park,

Reducing workforce is the toughest business decision a company has to make. We have worked hard to avoid it, but read more

Reducing workforce is the toughest business decision a company has to make. We have worked hard to avoid it, but many companies our size and particularly our competitors operate with lower overhead and fewer management layers.

They like being in front. They don't like losing. Hopefully we can let them not like losing a couple more read more

They like being in front. They don't like losing. Hopefully we can let them not like losing a couple more times.

They started trash talking out there. It woke us up. We started to get up and down the court. ... read more

They started trash talking out there. It woke us up. We started to get up and down the court. ... I was pointing at the Memphis TV guys. They was talking trash, too.

Basketball was my favorite. Probably because I was better at it. It came more naturally for me than the other read more

Basketball was my favorite. Probably because I was better at it. It came more naturally for me than the other sports.

We can create our own history,

We can create our own history,

For the present time, there are probably only a few areas in which one might be able to move forward read more

For the present time, there are probably only a few areas in which one might be able to move forward by evidence-based benchmarks,

We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service read more

We have achieved our leadership position in the teleservices industry by committing to continual development and improvement of our service offerings, as well as the quality of our call center agents. This recognition is a well-earned compliment to our knowledgeable and helpful customer care agents.

I don't want to get into too many details as to what the investigation turned up.

I don't want to get into too many details as to what the investigation turned up.