All of that stuff about James Bond, that's Hollywood. You don't want anyone standing out in the intelligence business. You read more

All of that stuff about James Bond, that's Hollywood. You don't want anyone standing out in the intelligence business. You want someone nondescript. The ideal spy is 5-foot-6 and kind of dumpy.

We have 4,000 homes with a 10-year build-out coming into the county. We've been able to use the county planner read more

We have 4,000 homes with a 10-year build-out coming into the county. We've been able to use the county planner to help us plan for quality development.

I just gave up on acting for a couple of years until Good Will Hunting came around, and since it read more

I just gave up on acting for a couple of years until Good Will Hunting came around, and since it was Gus, it was hard to say no.

There's really no secret menu. Our motto is to give the customer what they want. If they want extra tomato, read more

There's really no secret menu. Our motto is to give the customer what they want. If they want extra tomato, more sauce, pickles, whatever - we'll do it.

The good news is that after seeing very significant reduced spending overall, companies are projecting a slight recovery for 2003.

The good news is that after seeing very significant reduced spending overall, companies are projecting a slight recovery for 2003.

No one is in control of your happiness but you; therefore, you have the power to change anything about yourself read more

No one is in control of your happiness but you; therefore, you have the power to change anything about yourself or your life that you want to change.

Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.

Everything we hear is an opinion, not a fact. Everything we see is a perspective, not the truth.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

Every writer, to some extent, writes about himself.

Every writer, to some extent, writes about himself.