Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to read more

Organizations would do well to build decision trees and develop workflow processes to handle probable escalations or situations likely to occur based on previous customer interactions.

Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it read more

Pain is temporary. It may last a minute, or an hour, or a day, or a year, but eventually it will subside and something else will take its place. If I quit, however, it lasts forever.

They now say this was about Ford 'refraining from choosing sides' by supporting gay groups. No. AFA said this was read more

They now say this was about Ford 'refraining from choosing sides' by supporting gay groups. No. AFA said this was about Ford promoting 'gay marriage' by advertising its products to gay consumers, by providing its gay employees with company benefits, and by including sexual-orientation discrimination in the company's diversity training. Corporate America, meet with these extremists at your own risk.

Whoever turns away from truth perishes.

Whoever turns away from truth perishes.

Worldly fame is but a breath of wind that blows now this way, and now that, and changes name as read more

Worldly fame is but a breath of wind that blows now this way, and now that, and changes name as it changes direction.

I would infer from the statement that the Fed is somewhat more sanguine on the economic recovery. Perhaps they believe read more

I would infer from the statement that the Fed is somewhat more sanguine on the economic recovery. Perhaps they believe that $55 oil prices are, at least for the time being, something of the past and that jobs are just improving at a moderate pace.

We'd like to stay located in that facility until the new museum is built.

We'd like to stay located in that facility until the new museum is built.

I kind of kept the momentum going from last week and just took that into here, at a place where read more

I kind of kept the momentum going from last week and just took that into here, at a place where I enjoy playing.

If the dog has the temperament, and the owner has the drive, then those are the starting blocks.

If the dog has the temperament, and the owner has the drive, then those are the starting blocks.