A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is read more

A Yale University management professor in response to student Fred Smith's paper proposing reliable overnight delivery service: The concept is interesting and well-formed, but in order to earn better than a 'C', the idea must be feasible.

Dispatch is the soul of business, and nothing contributes more to Dispatch than Method.

Dispatch is the soul of business, and nothing contributes more to Dispatch than Method.

Swear, food, or starve; for the dilemma's even;
A tradesman thou! and hope to go to heaven?

Swear, food, or starve; for the dilemma's even;
A tradesman thou! and hope to go to heaven?

To control your cow, give it a bigger pasture. -Suzuki Roshi.

To control your cow, give it a bigger pasture. -Suzuki Roshi.

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.

If you don't drive your business, you will be driven out of business.

If you don't drive your business, you will be driven out of business.

He and I had an office so tiny that an inch smaller and it would have been adultery.

He and I had an office so tiny that an inch smaller and it would have been adultery.

I always said that mega-mergers were for megalomaniacs.

I always said that mega-mergers were for megalomaniacs.

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you read more

A cardinal principle of Total Quality escapes too many managers: you cannot continuously improve interdependent systems and processes until you progressively perfect interdependent, interpersonal relationships.