Quality is not an act, it is a habit.

Quality is not an act, it is a habit.

If you want work well done, select a busy man; the other kind has no time.

If you want work well done, select a busy man; the other kind has no time.

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes read more

The quality of food is in inverse proportion to a dining room's altitude, especially atop bank and hotel buildings (airplanes are an extreme example).

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Nothing endures but personal qualities.

Nothing endures but personal qualities.

Quality is remembered long after the price is forgotten.

Quality is remembered long after the price is forgotten.

One of the qualities of liberty is that, as long as it is being striven after, it goes on expanding. read more

One of the qualities of liberty is that, as long as it is being striven after, it goes on expanding. Therefore, the man who stands in the midst of the struggle and says, "I have it," merely shows by doing so that he has just lost it.

It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.