I think there is only one quality worse than hardness of heart, and that is softness of head.

I think there is only one quality worse than hardness of heart, and that is softness of head.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Ironically, rural America has become viewed by a growing number of Americans as having a higher quality of life not read more

Ironically, rural America has become viewed by a growing number of Americans as having a higher quality of life not because of what it has, but rather because of what it does not have!

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us read more

The qualities most needed are charity and tolerance, not some form of fanatical faith such as is offered to us by the various rampant isms

Everything runs to excess; every good quality is noxious if unmixed.

Everything runs to excess; every good quality is noxious if unmixed.

Men of quality are not threatened by women of equality

Men of quality are not threatened by women of equality

Associate yourself with people of good quality, for it is better to be alone than in bad company.

Associate yourself with people of good quality, for it is better to be alone than in bad company.

Quality is not an act, it is a habit.

Quality is not an act, it is a habit.