Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Quality is not an act, it is a habit.

Quality is not an act, it is a habit.

The bitterness of poor quality remains long after low pricing is forgotten!

The bitterness of poor quality remains long after low pricing is forgotten!

Men of quality are not threatened by women of equality

Men of quality are not threatened by women of equality

Quality is a direct experience independent of and prior to intellectual abstractions.

Quality is a direct experience independent of and prior to intellectual abstractions.

Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear read more

Leaders come in many forms, with many styles and diverse qualities. There are quiet leaders and leaders one can hear in the next county. Some find strength in eloquence, some in judgment, some in courage.

Quality means doing it right when no one is looking.

Quality means doing it right when no one is looking.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

It is the quality rather than the quantity that matters.

It is the quality rather than the quantity that matters.