It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

It is not the quantity but the quality of knowledge which determines the mind's dignity.

It is not the quantity but the quality of knowledge which determines the mind's dignity.

Quality means doing it right when no one is looking.

Quality means doing it right when no one is looking.

Many individuals have, like uncut diamonds, shining qualities beneath a rough exterior.

Many individuals have, like uncut diamonds, shining qualities beneath a rough exterior.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

Quality is not an act, it is a habit.

Quality is not an act, it is a habit.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.

Almost all quality improvement comes via simplification of design, manufacturing... layout, processes, and procedures.