Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I read more

Be willing to make decisions. That's the most important quality in a good leader. Don't fall victim to what I call the ready-aim-aim-aim-aim syndrome. You must be willing to fire.

Ironically, rural America has become viewed by a growing number of Americans as having a higher quality of life not read more

Ironically, rural America has become viewed by a growing number of Americans as having a higher quality of life not because of what it has, but rather because of what it does not have!

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

Quality questions create a quality life. Successful people ask better questions, and as a result, they get better answers.

It is the quality rather than the quantity that matters.

It is the quality rather than the quantity that matters.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

We don't love qualities; we love a person; sometimes by reason of their defects as well as their qualities.

If you want work well done, select a busy man; the other kind has no time.

If you want work well done, select a busy man; the other kind has no time.

It is the quality of our work which will please God and not the quantity.

It is the quality of our work which will please God and not the quantity.