It is easier to confess a defect than to claim a quality.

It is easier to confess a defect than to claim a quality.

It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our read more

It's the quality of the ordinary, the straight, the square, that accounts for the great stability and success of our nation. It's a quality to be proud of. But it's a quality that many people seem to have neglected.

It is not the quantity but the quality of knowledge which determines the mind's dignity.

It is not the quantity but the quality of knowledge which determines the mind's dignity.

The trouble with the public is that there is too much of it; what we need in public is less read more

The trouble with the public is that there is too much of it; what we need in public is less quantity and more quality.

The bitterness of poor quality remains long after low pricing is forgotten!

The bitterness of poor quality remains long after low pricing is forgotten!

By the work one knows the workmen.

By the work one knows the workmen.

Quality is a proud and soaring thing.

Quality is a proud and soaring thing.

To affect the quality of the day, that is the highest of the arts.

To affect the quality of the day, that is the highest of the arts.

Quality in a product or service is not what the supplier puts in. It is what the customer gets out read more

Quality in a product or service is not what the supplier puts in. It is what the customer gets out and is willing to pay for. A product is not quality because it is hard to make and costs a lot of money, as manufacturers typically believe. This is incompetence. Customers pay only for what is of use to them and gives them value. Nothing else constitutes quality.