If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

There is no substitute for accurate knowledge. Know yourself, know your business, know your men.

There is no substitute for accurate knowledge. Know yourself, know your business, know your men.

All mass movements avail themselves of action as a means of unification. The conflicts a mass movement seeks and incites read more

All mass movements avail themselves of action as a means of unification. The conflicts a mass movement seeks and incites serve not only to down its enemies but also to strip its followers of their distinct individuality and render them more soluble in the collective medium.

Emotions are your worst enemy in the stock market.

Emotions are your worst enemy in the stock market.

If you don't care, your customer never will.

If you don't care, your customer never will.

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems read more

The boss must first distinguish between action information and status information. He must discipline himself not to act on problems his managers can solve, and never to act on problems when he is explicitly reviewing status. I once knew a boss who invariably picked up the phone to give orders before the end of the first paragraph in a status report. That response is guaranteed to squelch full disclosure.

Goodwill is the one and only asset that competition cannot undersell or destroy.

Goodwill is the one and only asset that competition cannot undersell or destroy.

Avarice is the vice of declining years.

Avarice is the vice of declining years.

Anybody can cut prices, but it takes brains to produce a better article.

Anybody can cut prices, but it takes brains to produce a better article.