This is a test. It is only a test. Had it been an actual job, you would have received raises, read more

This is a test. It is only a test. Had it been an actual job, you would have received raises, promotions, and other signs of appreciation.

The absolute fundamental aim is to make money out of satisfying customers.

The absolute fundamental aim is to make money out of satisfying customers.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

The 1990s customer expects service to be characterized by fast and efficient computer-based systems.

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

Profits are like breathing. You have to have them. But who would stay alive just to breathe?

There are only two lasting bequests we can hope to give our children. One of these is roots, the other, read more

There are only two lasting bequests we can hope to give our children. One of these is roots, the other, wings.

The question is, then, do we try to make things easy on ourselves or do we try to make things read more

The question is, then, do we try to make things easy on ourselves or do we try to make things easy on our customers, whoever they may be?.

Frankly, I don't want to see a rapid upturn. I want it to hold until some of these idiotic competitors read more

Frankly, I don't want to see a rapid upturn. I want it to hold until some of these idiotic competitors go bust.

The worst crime against working people is a company which fails to operate at a profit.

The worst crime against working people is a company which fails to operate at a profit.

I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.

I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.