Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
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...it is solely bigness in business which makes it possible to supply the masses with all those products the present-day read more
...it is solely bigness in business which makes it possible to supply the masses with all those products the present-day American common man does not want to do without. Luxury goods for the few can be produced in small shops. Luxury goods for the many require big business.
Managing directors are not paid to be busy, they are paid to think.
Managing directors are not paid to be busy, they are paid to think.
I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.
I am indeed rich, since my income is superior to my expense, and my expense is equal to my wishes.
The employer generally gets the employees he deserves.
The employer generally gets the employees he deserves.
What difference does it make how much you have? What you do not have amounts to much more.
What difference does it make how much you have? What you do not have amounts to much more.
A consumer is a shopper who is sore about something.
A consumer is a shopper who is sore about something.
Economic depression cannot be cured by legislative action or executive pronouncement. Economic wounds must be healed by the action of read more
Economic depression cannot be cured by legislative action or executive pronouncement. Economic wounds must be healed by the action of the cells of the economic body - the producers and consumers themselves.
My father taught me to work; he did not teach me to love it.
My father taught me to work; he did not teach me to love it.
The rich adopt novelties and become accustomed to their use. This sets a fashion which others imitate. Once the richer read more
The rich adopt novelties and become accustomed to their use. This sets a fashion which others imitate. Once the richer classes have adopted a certain way of living, producers have an incentive to improve the methods of manufacture so that soon it is possible for the poorer classes to follow suit. Thus luxury furthers progress. Innovation "is the whim of an elite before it becomes a need of the public. The luxury today is the necessity of tomorrow." Luxury is the roadmaker of progress: it develops latent needs and makes people discontented. In so far as they think consistently, moralists who condemn luxury must recommend the comparatively desireless existence of the wild life roaming in the woods as the ultimate ideal of civilized life.
