Above all, we wish to avoid having a dissatisfied customer. We consider our customers a part of our organization, and we want them to feel free to make any criticism they see fit in regard to our merchandise or service. Sell practical, tested merchandise at reasonable profit, treat your customers like human beings -- and they will always come back.
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All people, however fanatical they may be in their zeal to disparage and to fight capitalism, implicitly pay homage to read more
All people, however fanatical they may be in their zeal to disparage and to fight capitalism, implicitly pay homage to it by passionately clamoring for the products it turns out.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of read more
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
We've entered an era when very good, competent people aren't getting jobs. One remedy is to stand out, to self-promote. read more
We've entered an era when very good, competent people aren't getting jobs. One remedy is to stand out, to self-promote. If you do, you're going to get the nod over some co-worker.
The question is, then, do we try to make things easy on ourselves or do we try to make things read more
The question is, then, do we try to make things easy on ourselves or do we try to make things easy on our customers, whoever they may be?.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
The 1990s customer expects service to be characterized by fast and efficient computer-based systems.
Only little people pay taxes.
Only little people pay taxes.
Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people read more
Managers have traditionally developed the skills in finance, planning, marketing and production techniques. Too often the relationships with their people have been assigned a secondary role. This is too important a subject not to receive first line attention.
Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it read more
Business is a means- the only means- to increase the quantity of goods available for preserving life and rendering it more agreeable.
Greed is all right, by the way I think greed is healthy. You can be greedy and still feel good read more
Greed is all right, by the way I think greed is healthy. You can be greedy and still feel good about yourself.
