If you're not serving the customer, you'd better be serving someone who is.

If you're not serving the customer, you'd better be serving someone who is.

A rich man is nothing but a poor man with money.

A rich man is nothing but a poor man with money.

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance read more

It is surprising, in the welter of questions that one gets at (AGMs), how few actually relate to the performance of the company, or the decisions taken by the board in particular areas.

Women do not win formula one races, because they simply are not strong enough to resist the G-forces. In the read more

Women do not win formula one races, because they simply are not strong enough to resist the G-forces. In the boardroom, it is different. I believe women are better able to marshal their thoughts than men and because they are less egotistical they make fewer assumptions.

Price fixing does not represent simply windfall gains and losses to particular groups according to whether the price happens to read more

Price fixing does not represent simply windfall gains and losses to particular groups according to whether the price happens to be set higher or lower than it would be otherwise. It represents a net lose to the economy as a whole to the extent that many transactions do not take place at all, because the mutually acceptable possibilities have been reduced.

Money is a terrible master but an excellent servant.

Money is a terrible master but an excellent servant.

Ask five economists and you'll get five different answers (six if one went to Harvard).

Ask five economists and you'll get five different answers (six if one went to Harvard).

Commerce is the cure for the most destructive prejudices.

Commerce is the cure for the most destructive prejudices.

Bulls make money. Bears make money. Pigs get slaughtered.

Bulls make money. Bears make money. Pigs get slaughtered.