We played well for the most part. We had a couple of lapses that ultimately cost us.

We played well for the most part. We had a couple of lapses that ultimately cost us.

Once you shave it off, you have nothing to hide behind, ... People can actually see your soul. It's so read more

Once you shave it off, you have nothing to hide behind, ... People can actually see your soul. It's so bizarre. I'm glad I did it.

Getting the wing back going may be key. We've been rotating some guys there and will continue to do so read more

Getting the wing back going may be key. We've been rotating some guys there and will continue to do so until someone shows it's his spot.

I'm not disappointed with bronze today because the big difference is between gold and silver, not silver and bronze.

I'm not disappointed with bronze today because the big difference is between gold and silver, not silver and bronze.

We're not roommates, but we room next to each other and we know we've got to do this together.

We're not roommates, but we room next to each other and we know we've got to do this together.

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time read more

For low-priced, commodity-type products, automation is the most realistic venue as profit margins dictate that companies deploy LTC (linear time code) options, which are typically voice-automated, Web self-service, or offshore. For higher-priced products or consultative services such as furniture or retail financial services, the right balance between automation and live agent becomes more complex.

MGM is very deliberate. They are not going to do a deal that isn't immediately accretive to earnings per share. read more

MGM is very deliberate. They are not going to do a deal that isn't immediately accretive to earnings per share. Harrah's, on the other hand, has done deals that aren't accretive.

For five years I worked at the [Commerce Department] and did econometric modeling, and you could never get these numbers read more

For five years I worked at the [Commerce Department] and did econometric modeling, and you could never get these numbers to load into consumption numbers. They're not leading indicators or coincident indicators. They don't tell you a lot.

Against (eighth-ranked) Texas A&M (Feb. 25th), we were in the hunt and playing decent ball. But we lost it in read more

Against (eighth-ranked) Texas A&M (Feb. 25th), we were in the hunt and playing decent ball. But we lost it in the bottom of the seventh on a three-run homer. That was a heartbreaker.